The following updates come from the NDIS eNewsletter sent on Thursday 26th March 2020.
Changes to Pricing and Plans
We have introduced some changes to ensure supports can continue to be delivered to participants during this time:
Three New Support Coordination Items You may need more assistance from your Support Coordinator at this time. Three new support coordination items have been
introduced to the support catalogue under Core Supports, Assistance with Daily Life. The new item numbers allow you to
use your funds more flexibly so you can access Support Coordination from either your Core or Capacity Building budgets.
Temporary Increase to Price Limits The NDIA will temporarily increase price limits by 10 per cent for some critical supports. Participant plans are being
automatically extended to ensure you continue to have access to funding.
Cancellation Policy Change From 25 March 2020, participants will be required to give 10 business days’ notice (up from two days) for a cancellation
if they want to avoid paying the full fee for a cancelled service. Refer to the NDIS Price Guide for more information.
From 30 March, participants will be charged 100 per cent of the agreed support price if they cancel a service at short
notice (up from 90 per cent).
Advance Payments to Providers We will also be providing a one-off advance payment for eligible registered providers to assist in the expected temporary
increase in costs to deliver supports due to the COVID-19 virus.
Reducing Face to Face Interactions In line with recent Government advice, we are reducing our face to face interactions, however all NDIA offices remain open.
Current and potential participants can also contact us by phone, email or webchat. We consider this to be the safest way
to deliver new plans and plan reviews.
If participants would like to continue to visit an NDIS office, they can do so.
We have put in place alternative communication methods to ensure participants are supported during this time:
Call 1800 800 110 and press 5 if you need to talk to a planner, make changes to your plan or are having
trouble getting services due to coronavirus (COVID-19)
If a participant has a scheduled plan review, the NDIA will contact them by phone or email to undertake their review and
discuss having a plan of up to 24 months.To ensure participant plans don’t end on the day a plan is due to expire, it will
be automatically be extended by 365 days.Participants who have plans that expire soon, do not need to do anything to have
their plans automatically extended by 365 days.
Coronavirus is a respiratory illness with symptoms ranging from a mild cough to pneumonia. Some people recover quickly and
easily, and others may get very sick, very quickly.Good hygiene can prevent infection for most people. The Department of Health website has key resources to help you understand if:
If you are an NDIS participant and you are concerned about your exposure to coronavirus, the Department of Health has a
specific hotline to respond to your enquiries:
1800 020 080 (24 hours a day, seven days a week).
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s
listed phone numbers.
You can visit the National Relay Service website or call 1300 555 727. If you need translation and/or interpretation support,
Translating and Interpreting Services are offered by the Australian Government on the Department of Home Affairs website.
To help coping with stress related to coronavirus (COVID-19): Headspace Austraia has some general tips to help young people manage stress related to changes in daily life.
Ethnolink have created a library of multi-lingual resources together so that all Australians can access information in their preferred language about coronavirus (COVID-19).Ideas have created an information page on their website.
They also have an information line, free call, 8am - 8pm: 1800 029 904