Is the Peace of Mind Framework for you?

The Peace of Mind Framework is for all clients of ONCALL and SACARE. If you have questions about your NDIS funding and wish to have your services reflect the Peace of Mind Framework, please get in touch.

The Peace of Mind Framework is adaptable for the following services:

In Home Services

Supported Independent Living

Community Participation

Family, child and youth services

Allied Health

THRIVE Program

We use Visualcare, Australia's leading end-to-end care management software platform. This is where client information is housed. Support Coordinators and your nominated family members have the option to request information as required this could be from rosters or specialist care reports.

Through word of mouth from your support worker team, your family members and/or suppor coordinators. We also track evident based client health outcomes, for example improved diabetes management, reduced behaviours of concern. We run client surveys, and of course when we receive repeat referrals from support coordinators, we know their clients are being looked after.

Behaviours of Concern are tracked via what is called ABC charts and depending on the Behaviour of Concern, may become reported as an incident. If there is an associated incident, the next of kin/guardian/support coordinator will be notified via phone call or email. In some instances, a review may also be requested with a dedicated case manager.

We monitor our clients by auditing and reviewing client clinical outcomes. For example, we measure and track wounds to determine reduction of size and depth, where that is a goal for the client.

The clinical nurses or the National Manager - Clinical & Therapeutic Services provide regular clinical reports to Support Coordinators and encourage case management meetings for complex clients. In addition, we readily communicate by reaching out via phone to the family or Support Coordinator to discuss any issues arising or potential changes in client’s care needs.

Our service team communicates with you as often as required. We share the good news stories and address any areas of concern on a frequent basis via your preferred communication channel. This includes photos of community outings, achieving small (and big) milestones.

We update care plans as and when it’s needed. We are constantly receiving feedback from Lead Support Workers about your progress and liaise with specialists, and provide recommendations for care and support documentation for plan reviews.