We want your experience with SACARE to be the best it can be.  Your feedback is so important and helps us to improve and grow our services.  We want to hear from you when:

  • We have done something great
  • We have done something wrong
  • We have made a wrong decision 
  • We have missed an opportunity 
  • We can do something better

If you would like to get in touch please email us at or phone us on 1300 145 636.  We are also happy to arrange a face to face meeting to discuss your feedback.

Whilst we always try to exceed expectations, we recognise sometimes we might not get it right.  We are committed to working with you to resolve your complaint. If you feel we have not settled your complaint fairly, you can contact the NDIS Quality and Safeguards Commission.  The NDIS Quality and Safeguards Commission is responsible for making sure providers are doing the right thing and participants are receiving safe and appropriate services. Click here to read more about the NDIS Quality and Safeguards Commission. 

Alternatively, there are many Advocacy agencies who may be able to assist you such as: 

Advocacy for Disability Access and Inclusion Inc.

P: 08 8340 4450
Country callers: 1800 856 464 (toll free)

Citizen Advocacy South Australia

P: 08 8410 6644

Disability Advocacy & Complaints Service of SA Inc.

P: 08 7122 6030