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Positive Changes We Have Made During COVID-19

As the novel coronavirus (COVID-19) continues to spread, we want to take a moment to let you know what SACARE is doing to respond. We feel it is important to connect directly with you to share more about the extra steps we are implementing across our supported accommodation and other parts of the business (i.e. community support) to help keep clients, employees and our community safe and healthy. 

Positive changes we have made:

In our Supported Accommodation:

  • Restricted Access to essential services only.
  • All other visitors are required to complete a questionnaire on every visit to help us determine safety of entry. Visitors identified as high risk will not be able to access the accommodation or our clients.
  • Clients and their support workers to cease community access to reduce the risk of infection to themselves and others clients.
  • Our accommodation is cleaned and sanitized daily as part of our normal course of business, we have now increased the frequency of these cleanings to multiple times a day.
  • Our lifestyle coordinators will continue to provide meaningful activities for all clients in our facilities.

In Home Community Supports:

  • An Emergency Response Committee has been established to respond to the daily changes required and implement swift protocols, for supported accommodation and community in-home services.
  • We have established an Emergency Response Community Support Team to ensure that our vulnerable clients can continue to receive services if their regular support workers are unavailable or unwilling to continue to provide in-home services
  • Staff have access to Personal Protective Equipment to use as required
  • Clinical support, training and education will continue to occur via our dedicated Clinical Nurses
  • Clients are being contacted to ensure they can access the shops and have adequate supply of essential items. Assistance will be given to vulnerable clients who lack informal supports.

Head Office:

  • Staff are working from home, enabling the business to continue to function whilst not compromising client care
  • We have increased resources beyond our normal diligence relating to health care: increased levels of hand sanitizers, medical-grade soap, gloves, masks and surface cleaner throughout all settings.
  • We are providing daily updates to all staff, clients and families via our website at, email, telegram and social media; to keep everyone up to date with changes in circumstances and/or internal updates related to the virus.
  • We are monitoring all travel of our staff and supporting them to meet the requirements to self–isolate.
  • We have created an online program that requires all Support Workers to complete on Principles of Infection Prevention & Control – this is compulsory training and will be monitored. They also have access to the latest training on COVID-19 as provided by the Department of Health.

All of these practices and our business decisions are informed by guidance from the Department of Health, NDIS and WHO.

Please help us maintain this service to our clients by adhering to the following advice:

Practicing good hand and sneeze/cough hygiene

  • Please use the hand sanitisers provided upon entry and exit of our facilities.
  • Wash your hands thoroughly for 20 seconds with soap upon arrival and when leaving a client’s home, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).

Seek guidance if unwell with COVID-19 symptoms

  • If you are severely unwell, such as having difficulty breathing, call 000 (Triple Zero) or go directly to a hospital emergency department, we will assist you to attend the hospital if necessary.
  • If you have traveled anywhere overseas in the past 14 days and have COVID-19 symptoms (especially fever or cough), seek testing at an official COVID-19 clinic or alternatively contact your GP (call ahead so your GP is prepared and aware of your travel history) and isolate yourself.
  • If you have NOT traveled overseas recently, but have symptoms or are feeling unwell, visit your usual health care provider as you normally would.
  • Avoid contact with others if you are unwell.

Travel restrictions

The following special restrictions apply to travellers:

  • If you have arrived from overseas travel from any country after Sunday 15th March 2020, you must self-isolate for 14 days.
  • If you have been in close contact with a confirmed case of coronavirus, you must self-isolate for 14 days after the date of last contact with the confirmed case.

Please refer to the latest advice and updates on the SA Health website.

For any stakeholders, who are unwell and/or have been exposed to the Coronavirus and been in contact with an SACARE staff member or client, please advise us by emailing

Kind regards,