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An NDIS Update from Our NDIS Coordinator Mags!

It has officially been 6 years since the National Disability Insurance Scheme act was passed in the federal government. For some, the NDIS has been a blessing and has given them much needed access to services, for others, the road has been a little rockier.

As with many new things, the starting point isn’t always perfect and there is still a long way to go. But for some of our participants who have rolled over to the NDIS, there have been some great successes.

We asked our NDIS Coordinator Mags Raw, to give us an update on how the NDIS is going for sacare participants; including the wins, some common goals, and tips on how to navigate NDIS planning.

What are some of the positive stories you have had participants do, thanks to the NDIS?
There are quite a few! One of our participants was able to fulfil a lifelong dream of travelling to Perth. Thanks to his core support budget, he had the help of a support worker the entire time.

Another client is being able to engage in volunteering. The Capacity building budget in his NDIS plan allowed him funding to assist him in exploring job/volunteering opportunities. sacare  then supports him to get up and get ready to get there,  through his core support funding.

Lots of people are now doing hydrotherapy, which they have never had the opportunity to do before. sacare helps them to get ready to go out and get to the pool. The capacity building budget in their NDIS plans allows for programs to be developed by an exercise physiologist.

(Nick takes part in a hydrotherapy session)

sacare are supporting NDIS participants to access the community on a more frequent basis through their core support funding (specifically social and community participation). An example of this included some participants attending the ALFW grand-final a few weeks ago.

(Bruce and Support worker Tiana at the AFLW Grandfinal)

What are some common client goals you have noticed?
There are a few things that come up frequently when we are in the planning stages, these include;

  • I would like support to find and attend meaningful activities in the community.
  • I would like to increase my independence in all areas of my life.
  • I would like to increase and maintain my strength and mobility.
  • I would like to find some new friends and activities, so that I am less socially isolated.
  • I would like support to increase my daily living skills.

Some tips on how to navigate your plan?
If you are having trouble understanding your plan, then I encourage you to get in touch with your Local Area Coordinator (the person who came out and met with you to discuss your goals). Part of their role is to help participants to understand their NDIS plans and assist them to connect with services. The contact details for your Local Area Coordinator will be on Page 1 of your NDIS plan. If all else fails, feel free to contact me (Mags) at sacare!

It’s important to be connected to the NDIS portal so that you can keep track of how your funding is being spent. This will allow you to maximise your plan and get as much out of it as possible in all budget areas! In order to gain access to the NDIS portal you will need to have a My Gov account. If you are having trouble connecting to the portal give us a call on 1300 145 636.

Are there any frequently asked questions you would like to touch on?


Plan Managers deal with all the tricky financial paperwork related to your plan. Plan managers will undertake tasks such as keeping track of your spending, sending invoices to the NDIS and making sure your providers get paid. Plan Managers should also be able to assist you to develop a budget and assist you with getting quotes from providers. Having a plan manager to help you with these types of tasks means you can focus on the more important stuff, like realising the goals in your plan! In order for plan management to be included in your plan you need to request it in your planning meeting.


If you receive your plan and you are unhappy with it, you are able to request a review within 3 months. You can do this by using the form online at or calling 1800 800 110 to request a review over the telephone. If it is over 3 months and your needs have changed you can also lodge a “Change of Circumstances” form. This can also be done online or over the telephone. In order for a plan to be reviewed you will need evidence to support your request. This may be things such as a letter from your GP or a report from your Occupational Therapist. If you are having trouble with this process there are plenty of people out there to support you!

Here is a list of people you could contact if you need plan support:

Disability Rights Advocacy Service
Shop 4/80 Henley Beach Road
Mile End SA 5031

Phone: 08 8351 9500

Brain Injury SA
70 Light Square
Adelaide 5000

Phone: 08 8217 7600


Also keep in mind, if you're a sacare participant, we were always here to help if you need a hand with your NDIS plan. Feel free to call us on 1300 145 636, or contact us through this page here if it is non-urgent.

If you're not an sacare participant, but would like to get in touch with us and ask about our services please give us a call on 1300 145 636, or send us a message on our contact us page here.



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