Why we do what we do.

We are lucky enough to experience the everyday magic of supporting people to live an extraordinary life. They share their stories with you here.

  • A man wearing a black jacket and a patterned winter hat shopping for yellow apples in a grocery store.

    Identifying strategies to improve a client’s way of life

    ONCALL received an urgent request for emergency accommodation and support for participant Wesley, who had found himself with limited options in the peak of COVID. Wesley’s background In late July 2020, ONCALL was approached…

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  • A young man stands outdoors in front of a white picket fence, surrounded by pink roses and green trees, wearing a red and black plaid jacket.

    Identifying new accommodation to meet Participant’s changing support needs

    Identifying new accommodation to meet Participant’s changing support needs In July 2020, ONCALL received a request to support 33-year-old Andrew*, who required alternate accommodation due to his change in support needs. Andrew’s background In…

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  • A young man cooking bacon in a kitchen, smiling and enjoying himself, with another person sitting in the background.

    ONCALL providing ongoing care to children and young people

    ONCALL assists a young person to develop the confidence to live an independent life In 2016, ONCALL received a request to support 14-year-old Simon*, a client of Child Protection who was placed in a…

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  • Two women sitting outdoors, enjoying ice cream cones and smiling, one wearing a pink sunhat.

    Adapting supports to meet changing family circumstances

    Adapting supports to meet changing family circumstances ONCALL received a request to provide 24/7 respite care for Elenor*, a 45-year-old female with down syndrome whose mother could no longer provide primary care. Elenor’s background…

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  • A young man with dark hair, wearing a black sweatshirt and blue jeans, sitting on the ground with his back against a large tree trunk in a park during autumn.

    Supporting a family to ensure their son’s wellbeing through a crisis

    Supporting a family to ensure their son’s wellbeing through a crisis ONCALL received a request from a mother who needed support at home for her 29-year-old son, Dylan*, during COVID-19 lockdown. Dylan’s background Dylan…

  • Two people, one with a head covering and the other wearing a face mask, cooking together in a kitchen.

    ONCALL assists Participant to transition from hospital care into Specialist Disability Accommodation

    ONCALL assists Participant with transition from hospital care into Specialist Disability Accommodation ONCALL partnered with Specialist Disability Accommodation provider, Purposed Housing Australia, after receiving a referral from Casey Hospital seeking accommodation for 49-year-old Stephen*….

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  • Two women sitting on a white sofa having a conversation in a cozy living room with large window and houseplant.

    ONCALL providing immediate support to families

    ONCALL responds to children with disabilities under the age of 18 providing immediate support to families ONCALL recently received a phone call from the Department of Health and Human Services (DHHS) seeking support staff…

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  • A man with a humorous facial expression in a blue shirt sitting at a table in a room filled with people.

    Supporting an ageing parent to meet their son’s care needs at home

    Supporting an ageing parent to meet their son’s care needs at home ONCALL received a request to provide daily sleepover support for 44-year-old Harrison*, who was diagnosed with Parkinson’s disease and an intellectual disability….

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  • Making a difference in our clients’ lives

    I love this company! Everyone I deal with in the company is efficient, polite, caring and make me feel valued.

    ONCALL Support Worker

  • Making a difference in our clients’ lives

    My support workers and Client Engagement Consultant are very caring and I am very lucky to have their help.

  • Making a difference in our clients’ lives

    Sincere thanks for the wonderful service your team has provided to all shift requests. On all occasions, the shifts have been backed filled promptly and more often than not, with regular faces. Your team members have been so consistently diligent, kind and so respectful of the residents and the team. You have remarkable recruitment.

  • Making a difference in our clients’ lives

    Thank you ONCALL, we really appreciate your contribution and assistance during a COVID-19 situation.

    Family member of NDIS Participant