Your voice shapes our services. The latest outcomes from our Client Advisory Committee.
5 Fresh Updates from Our Client Advisory Committee
As a company, we are committed to ensure we create peace of mind for our clients, families, staff, and stakeholders. What better way is there than meeting with some of our clients and families regularly?
Every 2 months, we invite our volunteer Client Advisory Committee to collaborate, communicate and provide feedback to our management team to ensure the service we are providing meets their needs.
Each meeting an agenda is prepared for discussion and this month we covered topics including website accessibility, aligned Unique Service Propositions, our latest Thrive program updates, compliance improvements, and collected feedback.
We truly believe that our people know best.
Your say on our new website.
Karina McDonald, SACARE’s Marketing Coordinator, presented the committee with an overview of our refreshed website, which now includes an accessibility feature that allows users to customize the website's appearance according to their preferences. They warmly received this inclusion, as it aligns with SACARE’s values of client-focused experience and accommodating individual needs. Clients appreciated the ability to tailor their online experience.
Your say on our service terms.
A significant agenda item was discussing how we talk about the services we deliver nationally. The committee discussed what they thought was the most effective language to be used on the website, ensuring simplicity and clarity for all users. Our advisory committee’s feedback is invaluable.
Your say on our THRIVE program enhancements.
Emily Woolford, SACARE's Thrive/Quality Manager, reintroduced group activities through the Thrive program for both the community and our supported accommodation. Activity suggestions, including Lawn Bowls, Ice Skating, and Bowling were the favourites of committee members. We talked about communication of these events by creating direct emails as a more effective means of promoting upcoming activities for our clients to join.
Your say on compliance and emergency preparedness.
Emily Woolford also discussed the Emergency Preparedness Plan, aiming to enhance support for clients during emergency situations. The plan will include specific codes, and support workers will receive training in each code. Case Managers will collaborate with clients to create personalized Emergency Plans ensuring they adequately address individual needs. Our members highlighted the importance of implementing the new Emergency Plan procedure effectively to ensure everyone is prepared.
Your say on support workers and general feedback.
During the general feedback session, there was a robust discussion about support worker training, medication management, and communication. Clear communication and well-trained team members are critical for clients and our team.
Your say in summary.
The Client Advisory Committee meeting proved to be a valuable platform for gathering client feedback, sharing insights, and collaboratively shaping the future of SACARE's services. The outcomes from the meeting will help to enhance website accessibility, expand the Thrive program, improve compliance measures, and address support worker training and communication issues.
We thank all committee members for their active participation and valuable contributions, as their feedback will continue to drive SACARE's growth and commitment to providing exceptional care.
For more information you can call us on 1300 145 636 or email referrals@sacare.com.au
About the Author
Karina McDonald is SACARE’s Marketing Coordinator.
Her love for copywriting and content creation is brought to life by her lived experiences with her 8 year old son with quadriplegic cerebral palsy and complex health care needs.